Main directions of SPIK SZMA's quality policy

SPIK SZMA’S quality policy is aimed at:

1. Customer needs and requirements (Customer-focused):

product & service conformance to the Customer requirements and expectations;

product & service conformance to standards and regulations;

improvement of Customer interaction and communication.

2. Realization of Quality Management System (QMS) Process and System Approaches:

Definition and development of QMS processes in compliance with ISO 9001:2000 requirements;

QMS process control as a dynamic balanced system;

continuous improvement of product & process evaluation methods and tools.

3. Establishment and maintenance of mutually beneficial relations with Suppliers and Contractors:

establishment of the Suppliers long-term cooperation;

establishment of Contractors cooperation competitively advantageous for SPIK SZMA.

SPIK SZMA policy success is ensured by:

1. Management leadership and active involvement in effective QMS development:

strategic planning applied to SPIK SZMA activities, development of new production & process control methods, new products development;

communication of the value of process and product quality to resources; creation of an effective informative environment;

definition of product life cycle; key and support business-processes, required resource provision;

development of SPIK SZMA’s activities evaluation and analysis methods for making effective decisions.

2. Staff involvement in Company activities:

staff training and motivation for producing high-quality products and services;

corporate culture development and maintenance.

3. Management decisions based on reliable data:

development and realization of the Balanced Score Card (BSC) for managerial decisions, including the following indices:

• commercial and financial activity;
• customer satisfaction;
• business-Process specifications;
• professional skills improvement.

benchmarking of major competitors;

application and optimization of product & manufacturing process data collection and processing methods & technologies.

4. Research achievements application:

provision of designed products high reliability, stability, and safety;

application of research and patent achievements in the field of process control;

implementation of highly reliable components produced by Russian and highly reputable foreign companies;

automated design systems development.

5. Company image maintenance as to product quality:

participation in exhibitions, scientific conferences, seminars, etc.;

publication of books, articles, industrial techniques by SPIK SZMA’s specialists.