Metrics for Product Life Cycle Processes

    1. Marketing

  • Product marketability
  • Share of the market controlled by the Company
  • Time of products existence in the market
  • Probability of commercial success
  • Estimated sales volume
  • Time perspective of the marketing plan
  • Influence upon existing products
  • Product perception by Customers
  • Competitive position
  • Product conformance to existing distribution channels
  • Estimate of original production costs
  • Estimate of marketing investment


    2. Project Metrics

2.1.Contract analysis

           2.1.1. Companys Quality Policy-related Metrics
  • Project compatibility with the current Companys Policy and long-term plans
  • Project compatibility with the Companys attitude to risk
  • Possibility of future projects execution on the basis of the present project and new technology
  • Resource pool required for the project implementation
          2.1.2. Financial metrics
  • Project costs
  • Productive investments
  • Financial project resources
  • Influence on other projects demanding financial resources
  • Project profitability and maximum costs
  • Potential annual profit
  • Expected gains
  • Project compatibility with the Companys investment effectiveness criteria
2.2.Product development and manufacturing

          2.2.1. Metrics of project man-hours and scheduling data
  • Planned project man-hours
  • Revised planned project man-hours
  • Planned weekly man-hours
  • Actual performed project volume from the start of design (progressive total)
  • Project schedule deviation
  • Time & cost sharing between project tasks
  • Planned and actual number of staff working on the project
  • Man-hours for the project revision


  • 2.2.2. Project metrics of product defects

    Before product delivery to the Customer:
  • Number of detected defects
  • Number of debugged defects
  • Number of unrevised defects
  • Defects Pareto diagram


  • After the product delivery to the Customer:
  • Number of detected defects
  • Number of debugged defects
  • Number of unrevised defects
  • Defects Pareto diagram
2.3. Metrics of the final product

          2.3.1. Project product
  • Compatibility with success criteria
  • Level of detail and depth of technical solutions
  • Reliability of deliverables
  • Stability of deliverables
  • Safety of deliverables
  • Ergonomics and technical aesthetics of deliverables
  • Standardization and unification of project decisions
  • Quality of project and technical documentation
          2.3.2. Engineering services
  • Service compatibility with success criteria
  • Deliverables compatibility with engineering factors
  • Components quality and suitability
  • Installation quality (welding joints, fastening, etc.)
  • Reliability of deliverables
  • Deliverables safety
  • On-time service rendering
  • Quality of operation documentation
          2.3.3. SW products
  • Effectiveness
  • Efficiency
  • Reliability
  • Portability
  • Maintenance ability
  • Functionality
2.4.Metrics of quality management processes

          2.4.1. General metrics of quality management processes
  • Accuracy of PM goal-setting
  • Quality of project planning
  • Quality of project input data definition
  • Quality of product manufacturing operations
  • Quality of records of manufacturing operations execution
  • Quality of PM decisions (data tracking, timetables analysis, incentives system, quality of documentary PM decisions)
  • Quality of quality records
          2.4.2. Metrics of Customer satisfaction
  • Product compatibility with requirements specification and design statement
  • Engineering level of project
  • Compatibility with date of production
  • Project costs
  • Estimate of communication processes
  • Staff competence
  • Staff friendliness
  • Service documentation quality
  • Number of reclamations

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